Refund Terms

Introduction

Welcome to the refund terms for XELORTHANIX. We value our customers and are committed to ensuring a satisfactory experience. This document outlines the conditions under which a refund may be issued. By using our services, you agree to adhere to these terms.

Eligibility for Refunds

Refund requests must meet the following criteria to be considered eligible:

• The product must have been purchased directly from XELORTHANIX.
• A valid proof of purchase must be provided.
• Refund requests must be submitted within 30 days of purchase.

Non-Refundable Items

The following items are not eligible for refunds:

• Items purchased on sale or with a discount code.
• Items that have been used, altered, or damaged post-delivery.
• Digital products or downloads once accessed.

Refund Process

To initiate a refund, please contact our Customer Service team at [email protected] with your order details and reason for the refund request. Our team will review your request and guide you through the next steps. Please allow up to 10 business days for the processing of refunds once approved.

Partial Refunds

In certain situations, we may offer partial refunds, at our discretion, based on the condition of the item returned, or if there is a discrepancy in the order fulfillment.

Contact Information

If you have any questions regarding our refund terms, please contact us at [email protected] or call us at +1 (555) 123-4567. We are here to assist you Monday through Friday, from 9 AM to 5 PM EST.

Thank you for choosing XELORTHANIX. We appreciate your trust and confidence in our products.